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City of Henderson Announcements

Posted on: August 24, 2020

Round-Up utility assistance program launched

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HENDERSON, KY, August 21, 2020– A new program with a goal to assist citizens having difficulty paying their utility bills has been launched by the City of Henderson.

Called “Round-Up,” the new program encourages utility customers who are willing and able to donate a small amount to round their bill up to the nearest dollar. Those extra pennies go into a fund for those in need.

“The goal is to help local citizens with their utility bills,” said Susan Bryant, the City of Henderson’s revenue supervisor. “The Wintercare funds that were collected in the past went to an agency in Lexington. The Round-Up funds will stay local and benefit local ratepayers.”

The program, which is an initiative that was suggested by the Board of Commissioners, started in July with a soft opening to allow some time to make sure collections systems work properly.

So far, 22 customers have signed up. Funds collected each month will be transferred to Henderson Christian Community Outreach. That agency has a system in place for vetting requests for assistance as well as other sources of income for utility assistance.

Signing up to be a part of Round-Up is simple, Bryant said.

“On the payment stub right above their account number is a box ratepayers can simply check if they want to participate,” she said. “On their next month’s bill and going forward, their bill will be an even-dollar amount.”

Those who pay their utilities via budget billing also can sign up. Their bill will “round up” from the actual amount of utility usage, not a full dollar from the budget billing amount, which is already an even-dollar amount.

If you have questions about Round-Up, you can email Bryant at SRBryant@cityofhendersonky.org or call 270-831-4926.

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