News Flash

City of Henderson Announcements

Posted on: January 3, 2020

City has new department: Emergency Communications


HENDERSON, Ky. -- There’s a brand-new department serving the City of Henderson, but the leader’s face is pretty familiar.

At the Board of Commissioners meeting in December, Jordan Webb was hired as director of the newly created Henderson 911 Emergency Communications Department.

Jordan has worked at the Henderson Police Department in the 911 Center for 6 ½ years, most recently as lead communications officer.

She hit the ground running as the new department’s new director in mid-December. She’s already initiated an area on the city’s web-site for businesses to enter keyholder information in the event that the building needs to be accessed in an emergency. That feature is being promoted to the public.

Among other projects, he’s also started working with other emergency services partners to update policies and procedures.

“We’re all a team and we have the same goals,” she said.

As a veteran dispatcher, she has a clear view of the skills that are valuable in the 911 Center. She said multitasking is at the top of that list.

“I know what they need,” Jordan said. “I wouldn’t ask them to do anything I wouldn’t do.”

Another attribute for a dispatcher is to be open to – and ideally eager for – change.

She said that in her time at the 911 Center she’s seen a lot of technology changes that requires a lot of training time and adaptation.

She doesn’t expect that to ever be different.

“Emergency services is always evolving with new technology,” the director said. “There’s not going to be an end.”

As for training, Jordan has been through plenty of that, including a recent opportunity on the national stage.

Last year she was the recipient of the “Within The Trenches” scholarship to the National Emergency Number Association (NENA) national conference that took place in Orlando, Fla.

The conference offered education, networking and other opportunities for communications officers.

According to the “Within The Trenches” organization in a news release, 9-1-1 professionals from all over the country applied and shared their dispatch experience through the applications and “every single person has a compelling story to tell.”

The story told in her application revealed heartache, tragedy and triumph that illustrated a well-rounded look at emergency communications. After being involved in an accident that took her away from life on the fire department and rescue, she saw a job posting for a communications officer. She said she was eager to learn that aspect of public safety.

“I wanted to help others every day, on their worst day, because I fully knew what it might be like,” she wrote in her essay for the scholarship. “Every day we take calls that involve life-threatening situations, where it is our duty to save that person, ensuring their safety until responders arrive.”

Recently she said that’s what she’d like for her co-workers across City departments to know about herself.

“I have a heart for this department,” she said, “and for the safety of first responders.”

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