Customer Service Contact Information

COVID-19 Coronavirus

In a move to take precautions regarding the COVID-19 coronavirus, the Henderson Municipal Center at 222 First St. is being closed to the public until further notice effective Tuesday, March 17, 2020.

While the utility customer service area inside the building will be closed to the public, customers may pay utility bills using the two drive-thru lanes on the east side of the building or online. (Pay Your Bill | View Current Balance)

Contact Information

To sign up for Auto Pay / ACH, bring a completed copy of the Pay Authorization Application and a VOIDED check to Municipal Center 222 First St., Henderson, Ky 42420 or mail it to: CITY OF HENDERSON TREASURY DIVISION, P.O. BOX 716, HENDERSON, KY. 42419-0716

To cancel your Auto Pay / ACH, fill out and submit a Written Cancelation of ACH form and email it to ACHRequest@cityofhendersonky.org.

IMPORTANT: You must request cancelations at least 3 business days prior to your draft date, otherwise it will be drafted and a NSF fee may apply if rejected.

For Move-Out and Move-In requests please fill out and email the following form (Residential | Commercial | Move Out) to Moving@cityofhendersonky.org. Request cannot be done same day. All requests will take a minimum of one (1) buisness day and can be submited up to ten (10) calendar days in advance.

For any questions please email or call 270-831-4996.

Concerned about being turned off? Due to COVID-19, we are not assessing any late fees or disconnections on Residential Accounts until May 18, 2020. There is no need to request an extension during this period.

Plese email us at UtilityHoldRequest@cityofhendersonky.org and let us know when and how much you can pay so we can note your accounts. We strongly suggest paying what you can to reduce the strain of paying one lump sum at a later date.

If any owner of rental properties would like to be added to our phone/auto list please fill out an Authorization Form and return with copy off deeds if not already recorded at our office. This will allow you to call, email, or have utilities put back in your name after a tenant has requested they be taken out of their name. If a tenant’s account is close to non-payment this contract will not apply.

To notify us of new tenants, close an existing account which we have an ongoing Landlord contract, or inquire about any rental properties in your name, email LandlordRequest@cityofhendersonky.org.

To request a twelve (12) month utility history for an address, email UtilityHistoryRequest@cityofhendersonky.org

To submit your meter reading via email, please send a photo of your meter reading to Readings@cityofhendersonky.org

To find out your current property tax value or to verify a tax payment, please contact TaxInquiry@cityofhendersonky.org with your parcel id or address.

Contact us if you notice high consumption or if you suspect a possible leak.

Leak Repaired?

You are allowed two (2) adjustments per leak and two (2) leaks during a twenty-four (24) month period. The second adjustment only applies if the leak rolls into the next billing cycle. (Full Policy)

Please fill out the following form (Water Leak Adjustment) with a discription of where the leak was and how it was repaired.

If you have hired a plumber, please include a repair statement with their name and phone number.

Email the completed Water Leak Adjustment form and all supporting documents to WaterLeaks@cityofhendersonky.org.

The COVID-19 Henderson Employee Relief Fund is partnering with Henderson Christian Community Outreach to offer a one-time payment to individuals who were separated from employment as a result of COVID-19. (Form)

AGENCIES THAT HELP WITH UTILITY BILLS

The following are sources of financial assistance available in Henderson

    • Audubon Area Community Services
    • 417 S Main Street
    • Phone: 270-826-6071
    • Email: cchildress@audubon-area.com
    • Office Hours: 8:00 – 12:00 & 1:00 – 2:30
    • Appointment 8:30 – 2:30
    • Closed for lunch: 12:00 – 1:00
    • Monday – Friday
    • Crystal
    • Henderson Christian Community Outreach
    • 700 N. Green St.
    • Phone: 270-826-5592
    • Office Hours: 9:00 – 11:00
    • Monday, Tuesday, Thursday and Friday
    • Director: Mary Durham
    • Mary and Martha Society
    • 511 Second St. (Holy Name Church)
    • Phone: 270-826-2096
    • Office Hours: 9:00 – 11:00
    • Monday, Wednesday, and Friday
    • Salvation Army
    • 1213 Washington St.
    • Phone: 270-826-4472
    • Office Hours: 12:00 – 4:00
    • Monday – Friday
    • Sign in starts at 12:00 noon. First come, first served. Ask for Hazel
    • St. Vincent DePaul
    • 116 N Alvasia
    • Go to the office next door: 126 N Alvasia
    • Phone: 270-830-9977
    • Office Hours: 9:00 – 11:00
    • Monday – Friday
    • Ask for a caseworker