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City of Henderson
222 First Street
Henderson, KY 42420
PO Box 716 
Henderson, KY 42419-0716
Phone: 270-831-1200

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Services
Henderson Community College
The College Shuttle originates at the Transfer Point at Third and Main at 7:30 am, 11:30 am, and 3:30 pm and travels to Henderson Community College.

Demand Response

HART provides paratransit service for the elderly and persons with disabilities through the Demand Response program. The HART Demand Response provides paratransit service to persons who are unable to access the fixed route system upon approval of their ADA application. Trip reservations are required a day in advance. Hours of service are 6:00 am to 5:30 pm, Monday through Saturday. The paratransit fare is $1 per one-way trip. Stopovers, en route, require prior approval and an additional charge. Discounts are given when ride cards are purchased from your driver (10 rides for $8).

For additional information or to arrange HART Demand Response Transportation call (270) 831-1249; TDD# (270) 831-1249.

The ADA application can be downloaded and when completed mail to:
  • ATTN: Mass Transit Dept.
    Henderson Area Rapid Transit
    P.O. Box 716
    Henderson, KY 42419-0716

Additional Demand Response Information

Henderson Physically or Mentally Challenged Transportation Program - Demand Response is a public transportation system established to provide mobility to the disabled citizens of Henderson. Persons with a documented disability which prevents their use of the regular HART fixed route service are eligible.

Demand Response Service is also provided to a personal care attendant (PCA) traveling with an eligible rider. In addition to a personal care attendant, service may also be provided to one companion accompanying an eligible rider. Other persons accompanying the rider are accommodated on a space available basis. Persons are considered to be accompanying the eligible rider if they are picked up and dropped off at the same locations as the rider. Companions are charged the same fare as the eligible rider and personal care attendants ride free.

Complementary paratransit service is also provided to ADA eligible individuals who travel to areas outside of the region in which they live. If these individuals have been certified as ADA paratransit eligible by a public entity, that certification will be honored and provided with paratransit service for a period of up to 21 days.

Demand Response operates throughout the city limits of Henderson, providing one-way or round-trip curb to curb service. Arrangements may also be made to pre-schedule a pickup on a regular dependable basis for your convenience.

Scheduling
To arrange and use the Demand Response transportation service, call (270) 831-1249 (TDD 831-1249) either one or more working days ahead to make an appointment. We reserve the right to negotiate the time requested due to other commitments. If you call on Sunday for a Monday appointment, leave your request on our answering machine. Please be sure to include your phone number so we may return your call. Be sure to speak slowly and clearly, in order to allow us to provide the best possible service.

Lost & Found
If you have lost an item, call (270) 831-1249, Monday through Friday from 8:00 am to 5:00 pm. If you find an item, give it to your HART driver. All items can be identified and claimed at the HART office at 401 North Elm Street.

Comments Welcome
The Henderson Area Rapid Transit appreciates your patronage. We welcome any suggestions you have for the improvement of our services. Your satisfaction is our primary goal. Please direct your comments to:
  • ATTN: Mass Transit Director
    Henderson Area Rapid Transit
    P.O. Box 716
    Henderson, KY 42419-0716

    Phone: (270) 831-1249
    Email

Know Your Rights
The City of Henderson, Kentucky operates its programs without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes they have been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the City of Henderson, Kentucky. The Title VI Coordinator is our Human Resources Director, telephone number (270) 831-1200 ext. 2204.

Small and Disadvantaged Business Enterprise Program
The Henderson Area Rapid Transit System (HART) has established a Small Business/Disadvantaged Business Enterprise (SB/DBE) program. For more information, please view the HART Small Business/Disadvantaged Business Enterprise Plan document.